This refers to offers from Glu’s partners. Special promotions of third-party products are run by a company called Tapjoy. There are three types of partner offers in our games:
Offers that require you to watch a short video for an instant payout in game currency.
Video offers are programmed to allow only one video per day in most games, unless there is a special promotion. If the video is not awarding the currency promised, it means that the system has detected that you have already watched a video within the last twenty-four hours, or that this promotion segment has completed and will be replaced by a new promotion soon. Videos are not available at all times and may be removed without notice.
Offers that require you to subscribe to a service or membership (Like Netflix for example) or to purchase a product (like Flowers or goods)
Some of the subscriptions may take a little over an hour for Tapjoy to process them (Tapjoy is the company that administers and runs these offers).
Offers that require you to download and play a game
If you downloaded a game that offers you Glu Credits, you need to run the downloaded game at least once - while you are online - after you have installed it, and have clicked on the Tapjoy offer wall. This process applies for any Glu Mobile game using Tapjoy offers.
If you need help with these offers, please contact Tapjoy. They have a support system in place to help and their staff is more than happy to investigate any issues pertaining to these advertisements. The easiest way for you to get a hold of Tapjoy is through the support links which they provide in each of their platforms. If you are using the in-app version of the Marketplace, you can reach them through the “Missing Points?” link at the bottom of their list of offers. If you are going through Tapjoy.com, please log in to your account and go to the Options button at the top-left corner of the page. From there, hit the "Help" button in the drop-down menu; the "Contact Support" button will allow you to submit your issue. No matter the route, your issue will get to their support team who will respond to you as quickly as they are able.